Help uploading photos, comments and blogs

If you're having problems when uploading photos, comments or blog posts, these answers to frequently asked questions may be helpful.

There's something wrong with my photo
My photo/blog/comment has not appeared. Why?
I have a technical problem with using the website
There are missing facilities/features for this wood

There's something wrong with my photo
We are aware of a problem with emails  being generated by our system. Every once in a while, these emails tell you that your photo has been attributed to a wood different from the one you uploaded it against. Usually, this is just an error with the email and the photo is in the correct place after all. We are working to fix this error.

Did this answer your question? If not, please contact us.
 
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My photo/blog/comment has not appeared. Why?
At present, all blog comments and photos are checked by a small but dedicated team of volunteers. This means it may take a while for your content to appear live on visitwoods.org.uk.

Occasionally, we may reject a piece of content on the grounds that it is libellous or defamatory, incites anti-social behaviour or is not suitable for a family audience. In this case you will be informed via email that your submission has been rejected.

If you have not received such an email, and your content has still not appeared, please let us know so we can try to find out what went wrong.

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I have a technical problem with using the website
We're sorry you have experienced problems using the VisitWoods website.  Problems which visitors report provide valuable feedback for us so please be assured that we will address these wherever we can.

The most likely causes for your problem are:

1. You are using a browser that is not compatible with VisitWoods (the website has been designed to work smoothly with the latest software and the packages which most visitors use, so does not work correctly on Internet Explorer 6 or earlier versions of this browser)
   
2. The site may have been slow due to volume of traffic; it would be great if you could try again as this may resolve the issues you've reported
   
3. If you have experienced problems clicking links in an email from us, it may be because your browser or email application is set to prevent this

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There are missing facilities/features for this wood
Once you have registered with visitwoods.org.uk, you can add features to a wood's page, or remove ones that are not relevant. Some features may not be edited by users because they were provided by the landowner (these are shown in grey), but if you believe they are incorrect, please contact us. You can also comment about the wood in its blog.

If you believe a wood page contains incorrect information that you have been unable to remove, please contact us.

There are various checks and processes that need to take place before we can make changes to a wood, as our information is provided to us by a number of different organisations. However, we will work as swiftly as possible to address your concerns.

Did this answer your question? If not, please contact us.

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